We used to work at the office. Now we work in a thousand offices. Each one is different. Delivering a consistent, optimal employee experience in all these different environments will be the defining organizational challenge for businesses this decade.

Organizations rushed to adapt to the limitations of home networks and bandwidth, not to mention a spike in help desk requests and infrastructure that sits out of the control of IT.

So how do we overcome these new workspace challenges? In this workshop, Lakeside Software and DWP will explore how to support employees with best possible digital experience, no matter where they work. We’ll discuss L1 Remote Support and moving 80,000 staff with very little tooling, the impact it’s had on the end user and the L1 Engineer. We will also discuss EUC performance and how DWP was able to measure, score and monitor device performance across it’s remote workers in 900 offices and the positive impacts that it had.

Public Sector organisations, large and small, now grapple with remote work productivity. Many find themselves at a crossroads: pursue a pre-pandemic way of doing things or take this opportunity to evaluate workflows and reduce employee’s efforts spent on mundane and repetitive tasks. Hear the learnings and three key takeaways from Nintex who provide process management and automation software solutions and have helped judge the awards in this category.

Government departments increasingly face pressure from citizens to deliver seamless digital interactions. And yet why are many still struggling to go fully digital? From Home Office and HMRC to Policing, Prison and Probation Services, it is crucial to have seamless back-office process and drive efficiencies at every touchpoint, and thus driving improved citizen experiences.​

Join this session to find out how government departments are overcoming challenges stopping them to embrace digital and the extent to which they have digitally transformed.​

Citizen & Patient services are significantly affected by the growing backlog caused by C-19, with polling consistently showing waiting times to the public are one of the most common reasons for dissatisfaction. How can digital technologies & smarter working help to reduce these backlogs, minimise face-to-face contact to protect customers and staff, and limit the risk of further infections. In this session we explore Smart Digital Records & Case Management in current healthcare settings, whilst sharing best practice that can be applied across the public sector:

• Minimise handling of physical notes and records and ensure that important case information is available at the point of need;
• Support remote working and virtual engagements - seen as crucial for reducing unnecessary calls/visits, saving time and money for the organisation
• Ensure that delivery of services (in this case example ‘Care Services to non-Covid patients’) can continue, to help avoid issues in the future and minimise revenue losses
• Improve citizen/patient engagement in the delivery of their services (NHS Example of Patient Initiated Follow Up)

Join Andrew Nelson and Leah Jones from the Government Property Agency for a deeper dive into how Covid-19 and the insights that we have gathered have impacted the design of the workplace. This session will also showcase the newly released Version 2 of the Government Workplace Design Guide.

Join a live panel of Smarter Working practitioners from different government departments who will cover their vision and approaches to smarter working implementation, the lessons learnt, the benefits of smarter working to their organisation, and more.

more details

NHS Digital had already made the strategic decision to move to hybrid working before the pandemic mainly driven by a move to a new office hub following consolidation of fragmented office space around their main base in Leeds. Hybrid working started before term had even been invented and caused a rethink of the entire end user compute model. Critical to success of the transition to working from home was a solid foundation of performant devices and infrastructure delivering great user experience and NHS Digital went to market to find a digital experience monitoring (DEM) solution to help them.

Join this session to hear how NHS Digital innovated and brought DEM into their armoury to enable the journey from entirely office based working, to home working and now somewhere between. We will explore the good and the bad on the journey and identify the learnings we can all use to speed up our own path to successful flexible hybrid work styles in your organisation.

Councils continue to face challenges with ever increasing demand and public expectations shifting to digital. Now more than ever, local authorities are looking for ways to increase productivity, maximise technology investments and deliver services more efficiently across areas like Social Care, Legal, Housing and Adult Education.

Join this session to find out more about the trends and challenges in Local & Regional Government and how councils can continue to drive productivity and collaboration in a hybrid working environment.

Supporting creative working environments where productivity is a shared responsibility for individuals, teams and organisations. Join Sara Edwards for an introduction to the final series of our playbooks: the Productivity and Creativity Playbook. Sara will be showcasing some of the practical tools that we can all use in our everyday ways of working and as an audience member, you will be one of the first to access the playbook - you can’t miss out!

The UK Civil Service has spent a number of years focusing on new and evolving working practices to ensure that it is ‘a great place to work’. In recognition of the impact of COVID and the civil service response we explore the history of smarter working, how it has helped us to mobilise ourselves and continue to deliver key public services and how we are linking it to wider civil service reform.

Covid-19 has created a massive change opportunity for office based working and we are all looking to understand how we apply our learnings from this situation to our future work and workplace models. Now, we are looking to re-imagine how, when and where we work and to understand the enablers that will be needed to support us. During this session we will discuss the impact Covid-19 has had to date and to explore how we can develop and support our ambitions going forward. What has worked well during this period, what behaviours do we need to embrace and what elements will be our building blocks for the future? In preparation, why not take a look at the Scottish Futures Trust workplace report which outlines the path for change post Covid-19 and are currently supporting many public sector organisations within Scotland to deliver ambitious workplace models for the future.